Terms and conditions

Welcome to Ask Poli. We, Plymouth City Council and our partners, have provided these pages to the best of our ability; however all the content listed on this website is subject to the conditions set out below.

By using this website you agree to, and accept, following terms and conditions:

You agree that you will bear any and all risk of reliance on the accuracy, validity or legitimacy of such content. Under no circumstances will the Ask Poli Team be liable in any way to you or any third party for any content, including, but not limited to, any errors, omissions or inaccuracy in any content or any loss or damage of any kind incurred as a result of the use or reliance on any of the content posted or otherwise transmitted via this website.

You will acknowledge that the Ask Poli Team does not pre-screen content nor actively monitor the same, but agree that the Ask Poli Team shall have the right (but not the obligation) to access and remove any content on the website in its sole discretion and without notice or compensation.

You acknowledge and agree that the Ask Poli Team may preserve or disclose any content if it reasonably believes disclosure is required by law or in the good faith belief that such disclosure is reasonably necessary to:

a) comply with its legal obligations;

b) enforce these terms and conditions;

c) respond to claims that any content violates the rights of third-parties; or

d) protect the rights or safety of the Ask Poli Team, its users and the public

You acknowledge that you are solely responsible for your interactions with other contributors to this website.

You expressly understand and agree that the use of this online resource is at your sole risk. The Ask Poli Team expressly disclaims all warranties of any kind, whether express or implied. No advice whether oral or written, obtained via or as a result of this online resource shall create any warranty from the Ask Poli Team whatsoever.

You expressly understand and agree that the Ask Poli Team shall not be liable for any direct, indirect, incidental, special, or consequential damages including but not limited to damages for loss of profits, goodwill or other intangible losses whether based on contract or tort or otherwise resulting from any service procured via this online resource site or any statement or conduct of any third party on this online resource site.


All rights in the design, text, graphics and other material on our site and the selection or arrangement thereof is copyright of Plymouth City Council or other third parties. Permission is granted to electronically download, copy and print, in hard copy, portions of our site solely for private or educational use (within the classroom), provided that no changes are made to the material and that the Ask Poli Team is acknowledged as the owner.

Any other use of the materials on our site (including reproduction for purposes other than noted above and alteration, modification, distribution or republication) without our prior written permission is strictly prohibited.

Permission to reproduce copyright material on this site does not extend to any material identified as being the copyright of a third party. Permission to reproduce such material must be obtained from the copyright holder.


The Ask Poli Team makes every effort to ensure that the information and material on this website is and remains accurate. However no representation or warranty, express or implied, is made or given, by the Ask Poli Team about accuracy, completeness or suitability of the information or material for a particular purpose.

Use of this website is at the risk of the user and neither the Ask Poli Team nor its employees agents or servants shall be liable for any claim damage or loss whatsoever which may arise or result from such use.

The Ask Poli Team does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.

Neither the Ask Poli Team nor its employees agents or servants will be liable for any loss or damage which may arise including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from the use or loss of use of, data or profits arising out of or in connection with the use of this website.

Third party information

Where third party information has been posted on this website the Ask Poli Team accepts no liability for any loss, damage or inconvenience caused as a result of any reliance on such information.

Virus protection

Whilst the Ask Poli Team makes every effort to check and test material at all stages of production it strongly recommends that users of this website run an anti-virus programme on all material downloaded from it.

The Ask Poli Team accepts no responsibility and shall not be liable for any loss, disruption or damage to any data or computer system which may occur whilst using material derived from this website.

Links to external sites

On the Ask Poli Team website(s) we try to include links to relevant organisations that you may find useful. With numerous websites around the world though we do need guidelines to help ensure we are fair and consistent.

We have two types of links:

Internal links

  • Internal links are links to another part of the Ask Poli Team website. These might be referred to as related pages.

External links

  • External links are links to sites that we do not own, or have any control over, but that we think you might find useful.
  • As a general rule we link to Government websites, partners or not-for-profit/non-commercial websites. We will only link to commercial websites in exceptional circumstances.
  • We do not normally link to sites which are not free to access.
  • We do not link to external sites in return for cash, services or any other consideration in kind.
  • We are not responsible for the content, reliability or availability of external web sites and do not necessarily endorse the views expressed within them. Listing should not be taken as an endorsement of any kind.
  • Links may be made to our website from personal and organisational websites. We request that you link to our site rather than downloading portions of it to another web server, so that viewers will see the most up-to-date information.

The Directory

Please note that any content posted on this website is the exclusive responsibility of the individual who posted it. You acknowledge that the Ask Poli Team is not responsible for, does not control, does not endorse nor does it verify the content posted to this website. Furthermore, the Ask Poli Team makes no guarantee regarding the reliability, accuracy, legitimacy or quality of any such content.

Should you encounter content on this site that is inappropriate or inaccurate, please contact us. The Ask Poli Team may, at its sole discretion choose to remove and discard any such content within the website.

Social media

Most online communities have their own rules and guidelines, which we will always endeavour to follow. We reserve the right to remove any contributions that break the rules or guidelines of the relevant community.


Please take care not to make defamatory statements. In law, this means a statement that lowers the reputation of a person or organisation in the eyes of a reasonable person. By publishing such a statement, we can both get into serious trouble. We will therefore take down any statement that could be deemed defamatory.

Political neutral

We must be politically neutral in our communications. Therefore, please do not use any of our pages to promote party political messages or other content. We will remove any comments that, in its view, may compromise its obligation to maintain political neutrality.

Our approach to connections on social media

We may choose to 'follow', 'like' or otherwise establish connections with other organisations and individuals using social media. This is so that we can maintain contact with what other social media users are saying and, where appropriate, share their content. Sometimes we also need to establish a connection so that we can engage with users, e.g. via direct messages or posting.


We do not implicitly or explicitly endorse any individual or organisation merely by virtue of creating a social media connection, regardless of the terms used by social media providers such as 'follow' or 'like'. This also applies if we post an article that mentions a specific organisation(s). Our intention is to publish information on social media that might be useful for people living or working in Plymouth. You should make your own decisions regarding an event or organisation mentioned.

Contacting us via social media

Our responses to replies, comments and direct messages depend on the individual service. Even if we do not reply, we are listening and will act on or pass on your comments as appropriate. Please note that unless stated otherwise the views/comments given on any of our social media sites may not necessarily reflect the views of the Ask Poli Team, Plymouth City Council or our partners.


We use the following cookies on the Ask Poli website.

  • Google Analytics
    Provided by Google, this helps us to monitor use of this website. We do not collect any personally identifiable information about visitors to our site.
  • Twitter
    We embed some Twitter feeds on our pages. Twitter then use cookies to determine who follows the various links contained in these embedded feeds. For further information read the Twitter privacy policy.
  • Facebook
    We embed some Facebook feeds on our pages. Facebook then use cookies to determine who follows the various links contained in these embedded feeds. For further information read the Facebook privacy policy.
  • External cookies
    Many sites we refer you to will immediately set session cookies. We cannot audit the use of cookies by these external sites so you should be aware of their use and be prepared to manage them if you follow links to other sites from this website.

Using artwork under the Creative Commons license


The majority of icons used on the Ask Poli website have been sourced from the nice people at Flaticon and used under a Creative Commons license.

Reference is made on this page as we cannot amend the page templates where some icons are used.

Icon Credit
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We reserve the right to remove and discard or alter any information including links at our sole discretion and without warning.