Welcome to the Ask Poli website, it is currently in the beta stage of development.
The ‘beta’ label means you’re looking at the first version of a new service or web page. This means we are trying out a few things to see how they look and how they work.
As part of the testing and trying things out, we are keen to hear your thoughts on the website.
What do you like? Dislike? Does the layout work? Were things easy to find?
We would be really grateful if you could spare five minutes to complete our quick questionnaire.
Complete our quick website questionnaire
If you would like to be part our user testing group just add your email to the end of the form and we'll be in touch.
Thanks
Privacy Notice
Being transparent and providing accessible information to individuals about how we use personal information is a key element of the Data Protection Act 1998 and the General Data Protection Regulation (Regulation (EU) 2016/679). The most common way to provide this information is in a privacy notice.
The information being processed
The Council is collecting ages and postcodes for the purpose of helping us define the services that future Wellbeing Hubs might offer.
Purpose of Processing Personal information
As a local authority, the council delivers services to you. In order to do this in an effective way we will need to collect and use personal information about you.
The Data Protection Act 2017 and the EU General Data Protection Regulation ensure that we comply with a series of data protection principles. These principles are there to protect you and they make sure that we:
- Process all personal information lawfully, fairly and in a transparent manner.
- Collect personal information for a specified, explicit and legitimate purpose.
- Ensure that the personal information processed is adequate, relevant and limited to the purposes for which it was collected.
- Ensure the personal information is accurate and up to date.
- Keep your personal information for no longer than is necessary for the purpose(s) for which it was collected.
- Keep your personal information securely using appropriate technical or organisational measures.
Data Controller
Plymouth City Council is registered as a data controller with the Information Commissioner's Office (registration number: Z7262171).
Contact details for the council's data controller are:
Data Protection Officer, Plymouth City Council, Ballard House, West Hoe Road, Plymouth Pl1 3BJ.
Email: dataprotectionofficer@plymouth.gov.uk
Retention Periods
We will keep this information until August 2019.
Your Rights
You have certain rights under the Data Protection Act and the EU General Data Protection Regulations (GDPR), these are:
- The right to be informed via Privacy Notices such as this.
- The right of access to any personal information the council holds about yourself.
- The right of rectification, we must correct inaccurate or incomplete data within one month.
- The right to erasure. You have the right to have your personal data erased and to prevent processing unless we have a legal obligation to process your personal information.
- The right to restrict processing. You have the right to suppress processing. We can retain just enough information about you to ensure that the restriction is respected in future.
- The right to data portability. We can provide you with your personal data in a structured, commonly used, machine readable form when asked.
- The right to object. You can object to your personal data being used for profiling, direct marketing or research purposes.
- You have rights in relation to automated decision making and profiling, to reduce the risk that a potentially damaging decision is taken without human intervention.
Access to Council Official Information
To request a copy of this information you must make a subject access request in writing, either via a letter to Information Access Officer, Customer Relations Team, Plymouth City Council, Ballard House, West Hoe Road, Plymouth, PL1 3BJ, via the Council website or send an email to CustomerRelationsTeam@plymouth.gov.uk
To ensure that we can deal with your request as efficiently as possible you will need to include your current name and address, proof of identity (a copy of your driving licence, passport or two different utility bills that display your name and address), as much detail as possible regarding your request so that we can identify any information we may hold about you, this may include your previous name and address, date of birth and what council service you were involved with.
Plymouth City Council does not charge for making a subject access request. You are entitled to receive a copy of your personal data within 30 calendar days of our receipt of your subject access request.
If we are unable to supply any of the information you have requested, we will tell you the reasons why.